Job Description
Join our dynamic team at Innovate Solutions Inc. – Indianapolis' fastest-growing tech startup! We're urgently seeking passionate Entry-Level Tech Support Specialists to deliver exceptional customer experiences. This is your chance to launch your career in technology with comprehensive training and growth opportunities.
What We Offer:
- Industry-leading onboarding program
- Clear career advancement path
- Modern downtown Indianapolis workspace
- Comprehensive benefits package
Responsibilities
- Provide first-line technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior engineers on complex issues
- Maintain high customer satisfaction metrics
- Participate in knowledge base development
- Stay updated on emerging technologies
Qualifications
- Associate's degree or equivalent experience
- Basic understanding of Windows/macOS systems
- Strong problem-solving abilities
- Excellent written and verbal communication
- Customer-focused mindset
- Ability to work flexible hours
- Relevant certifications a plus (CompTIA A+, etc.)