Job Description
Join our dynamic team at InnovateTech Solutions as we revolutionize digital experiences across Atlanta! We're urgently hiring motivated Entry Level Tech Support Specialists to provide exceptional customer service and technical troubleshooting. This is your golden ticket to launch a rewarding IT career in one of America's fastest-growing tech hubs. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Don't miss this urgent opportunity to grow with us!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via phone/email
- Document ticket resolutions in CRM systems with precision
- Collaborate with senior engineers on complex infrastructure projects
- Conduct system upgrades and security patch implementations
- Train end-users on new technologies and best practices
- Monitor network performance and escalate critical incidents
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network protocols (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work flexible hours including occasional weekends
- Valid Georgia driver's license for on-site visits
- Passionate about continuous learning and tech innovation