Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Tech Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide exceptional customer support. This is your gateway to a thriving career in IT with comprehensive training and growth opportunities. Work in our state-of-the-art Manhattan office supporting Fortune 500 clients with cutting-edge solutions. Immediate start available!
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document solutions in ticketing systems with precision
- Collaborate with senior engineers on complex escalations
- Conduct user training sessions on new technologies
- Maintain inventory of IT assets and equipment
- Adhere to security protocols and compliance standards
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license (for occasional equipment pickups)
- CompTIA A+ certification preferred (not required)