Job Description
Join our dynamic team immediately! InnovateTech Solutions is seeking passionate entry-level professionals to launch their careers in IT support. We offer comprehensive training, mentorship, and a collaborative environment where your growth is our priority. Perfect for recent graduates or career changers eager to break into tech!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for clients
- Document tickets accurately in our CRM system
- Collaborate with senior engineers on complex escalations
- Conduct remote system configurations and updates
- Assist with onboarding new employees
- Participate in weekly tech training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- Customer service mindset with patience
- Willingness to learn new technologies
- Valid driver's license (occasional onsite visits)