Job Description
Join our dynamic team at Capital Tech Innovations as an Entry-Level Tech Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional IT support to government agencies in Washington DC. This is your golden ticket to launch a rewarding career in technology while serving the nation's capital. Enjoy competitive benefits, mentorship from industry veterans, and rapid growth opportunities in our fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Document incidents and resolutions in our service management system
- Collaborate with senior engineers on complex network and security tasks
- Conduct user training on cybersecurity best practices and new technologies
- Assist with asset management and inventory control procedures
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Active Directory, VPN, and cloud services
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Must be US citizen for government clearance eligibility
- Valid driver's license required for occasional site visits