Job Description
Join our dynamic team at Nexus Solutions Denver as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals passionate about technology and customer service. This is your opportunity to launch your IT career in Denver's thriving tech scene while gaining hands-on experience with cutting-edge systems. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment designed for growth. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document troubleshooting steps and solutions in our ticketing system
- Assist with onboarding new employees and equipment setups
- Collaborate with senior engineers to resolve complex issues
- Maintain inventory of IT assets and equipment
- Participate in after-hours rotational support (1:5 rotation)
- Contribute to knowledge base articles and training materials
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 25 lbs and work in a fast-paced environment
- CompTIA A+ certification preferred (not required)
- Valid Colorado driver's license for occasional site visits