Job Description
Join our dynamic tech team at TechSolutions Inc. – Indianapolis' leading IT services provider! We're urgently seeking motivated Entry-Level IT Support Specialists to join our innovative workforce. Perfect for recent graduates or career changers, this role offers hands-on experience in cutting-edge infrastructure while supporting diverse clients across Indiana. Enjoy competitive benefits, mentorship from industry veterans, and a fast-paced environment where your growth matters.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on network security protocols
- Assist with user onboarding and training for new technology deployments
- Monitor system performance and report potential vulnerabilities
- Participate in after-hours rotation for critical system support
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30lbs and work in varied physical environments
- Valid Indiana driver's license for occasional client site visits
- Excellent written and verbal communication skills