Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Mesa, AZ! We're urgently hiring motivated individuals to kickstart their tech careers in a fast-paced environment. This full-time role offers comprehensive training, competitive benefits, and clear growth pathways. If you're passionate about technology and eager to learn, this is your opportunity to launch your professional journey with a forward-thinking company.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on network security initiatives
- Assist with onboarding new employees and setting up workstations
- Participate in system updates and maintenance tasks
- Train users on software applications and best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service-oriented mindset
- Valid driver's license (for occasional equipment transport)
- Willingness to obtain CompTIA A+ certification within 6 months