Job Description
Join our dynamic Columbus team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals eager to launch their tech careers. At TechSolutions Inc., we foster innovation and growth through hands-on experience with cutting-edge technology. This role offers unparalleled mentorship, comprehensive benefits, and a clear career path in a thriving Midwest tech hub. Don't miss this opportunity to become part of a company that values fresh perspectives and invests in talent development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 100+ workstations
- Deploy and configure Windows 10/11 systems and Microsoft 365 applications
- Document technical procedures and maintain service ticket logs in Jira
- Collaborate with senior engineers on network infrastructure projects
- Conduct employee training sessions on cybersecurity best practices
- Assist with asset management and inventory tracking processes
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30lbs for equipment installation tasks
- Valid driver's license for occasional off-site support
- Quick learner with passion for problem-solving
- Authorization to work in the United States