Job Description
We are seeking motivated Entry Level IT Support Specialists to join our dynamic team in San Jose, CA. This is an urgent opportunity for recent graduates or career changers looking to kickstart their journey in the fast-paced tech industry.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical support. As an entry-level team member, you will work closely with senior engineers to resolve client issues, maintain systems, and ensure seamless operations. We offer comprehensive training, so no prior experience is required—just a passion for technology and problem-solving.
Why Join Us?
- Immediate Start: We are expanding rapidly and need talent immediately.
- Career Growth: Clear pathway from Support Specialist to Senior IT roles.
- Modern Work Environment: Collaborative office in the heart of San Jose.
- Competitive Pay: Salary commensurate with experience.
Responsibilities
- Provide first-level technical support to internal employees and external clients via phone, email, and ticketing systems.
- Diagnose and resolve basic hardware and software issues, including printer malfunctions and OS errors.
- Assist in the setup, configuration, and maintenance of computer workstations, laptops, and peripherals.
- Maintain accurate records of technical issues and resolutions in the CRM database.
- Collaborate with the IT team to identify trends in system errors and propose improvements.
- Conduct routine system health checks to ensure optimal performance and security.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer hardware components.
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills for client interactions.
- Ability to work in a fast-paced, team-oriented environment under tight deadlines.
- Willingness to learn new technologies and adapt to changing protocols.