Job Description
Join our dynamic team at NexusTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support to our growing client base in Phoenix's thriving business district. This is your chance to launch your career in IT with hands-on experience, mentorship from industry veterans, and immediate growth opportunities. No experience? No problem – we value drive and curiosity over existing skills!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document ticket resolutions and maintain accurate IT asset inventory
- Collaborate with senior engineers on system upgrades and security patches
- Deliver exceptional customer service via phone, email, and remote support
- Assist with onboarding new employees and equipment setup
Qualifications
- High school diploma or equivalent (A+/Network+ certifications a plus)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and troubleshooting aptitude
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Willingness to work flexible hours including occasional weekends