Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in San Antonio! We're urgently seeking motivated individuals to launch their tech careers in a fast-paced environment. No prior experience required—just your eagerness to learn and grow. Enjoy competitive benefits, mentorship opportunities, and a chance to work with cutting-edge technologies. Apply today and become part of San Antonio's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT incidents and resolutions using ticketing systems (e.g., Jira, ServiceNow)
- Assist with network setup, security protocols, and asset inventory management
- Collaborate with senior engineers on complex system deployments
- Deliver user training on new software and security best practices
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or GED required; Associate's degree preferred
- Basic understanding of computer hardware, networks, and operating systems
- Customer service mindset with strong communication skills
- Ability to troubleshoot systematically and document processes clearly
- Proficiency in Microsoft Office Suite and Google Workspace
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship