Job Description
Join InnovateTech Solutions and kickstart your career in technology! We're urgently hiring passionate entry-level IT professionals to join our dynamic Oklahoma City team. As an IT Support Specialist, you'll be the first point of contact for our clients, delivering exceptional technical support and troubleshooting solutions. This is your opportunity to grow in a collaborative environment with mentorship from industry experts. Immediate start required! Apply now to secure your spot in our growing tech family.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain desktop systems and peripherals
- Document all support tickets and solutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and security protocols
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Excellent customer service and problem-solving skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Strong written and verbal communication abilities
- Valid driver's license and reliable transportation