Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Portland's booming tech scene! We're urgently hiring motivated individuals to join our dynamic team and deliver exceptional IT services to our clients. This role offers hands-on experience with cutting-edge technology while providing direct mentorship from senior engineers. Perfect for recent graduates or career changers with a passion for problem-solving. Immediate start required!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and resolve security vulnerabilities
- Deliver user training on new technology implementations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in varied office environments