Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist in San Antonio! This urgent opening is perfect for recent graduates or career changers seeking hands-on experience in a fast-paced tech environment. We offer comprehensive training, career advancement opportunities, and a collaborative culture that values innovation. Help us deliver exceptional IT services to our growing client base while building your professional network in San Antonio's thriving tech scene.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior IT staff to implement infrastructure projects
- Conduct routine system backups and security updates
- Train users on new technologies and best practices
- Monitor system performance and troubleshoot operational problems
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows OS, networking, and security principles
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or willingness to obtain within 6 months