Job Description
Launch Your Tech Career This Week!
Are you ready to join a leading tech firm in the heart of Charlotte? We are currently seeking motivated Entry Level IT Support Specialists to join our growing team. This is a fantastic opportunity for recent graduates or career changers to dive into the world of technology with full training provided.
We pride ourselves on a culture of innovation and support. As an IT Support Specialist, you will be the first line of defense for our internal systems, ensuring our team stays productive and connected. If you have a knack for fixing things and a desire to learn, we want to meet you.
What You Will Do:
- Provide exceptional technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the setup and configuration of new workstations and peripherals.
- Maintain a clean and organized IT inventory and documentation.
- Collaborate with senior engineers to implement network upgrades and security patches.
- Participate in weekly training sessions to master new technologies.
What We Are Looking For:
- High school diploma or GED is required.
- Basic computer knowledge and comfort with Windows and Mac OS.
- Strong analytical thinking and problem-solving skills.
- Excellent communication skills with a professional demeanor.
- A valid driver's license and willingness to travel within the Charlotte metro area.
- A positive attitude and a hunger to succeed in a fast-paced environment.
Responsibilities
- Provide first-level technical support to internal employees and clients via phone, email, and in-person.
- Troubleshoot and resolve hardware and software malfunctions to ensure minimal downtime.
- Assist in the deployment, configuration, and maintenance of computer workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to identify process improvements and system upgrades.
- Conduct basic network diagnostics and cable management tasks.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with Windows and Mac operating systems.
- Strong problem-solving skills and the ability to think logically.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Reliable transportation for occasional on-site site visits.