Job Description
Join TechForward DC's dynamic team immediately! We're seeking motivated Entry-Level IT Support Specialists to hit the ground running in our downtown Washington DC headquarters. This is your chance to launch your career in technology with hands-on experience in enterprise systems, cybersecurity protocols, and client-facing solutions. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative environment where your growth is prioritized.
Responsibilities
- Provide Tier 1 technical support for 150+ employees via ticketing system, phone, and in-person requests
- Deploy and configure Windows 10/11 workstations, mobile devices, and peripherals
- Assist with Active Directory management, software installations, and network troubleshooting
- Document SOPs and create knowledge base articles for recurring issues
- Participate in after-hours on-call rotation (1 week/month)
- Collaborate with cross-functional teams on system upgrades and security patches
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, networking fundamentals, and security best practices
- Excellent problem-solving skills and customer service orientation
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional off-site support
- Authorized to work in the United States without sponsorship