Job Description
Are you ready to launch your career in technology? TechSolutions OKC is seeking a driven and detail-oriented Entry Level IT Support Specialist to join our rapidly expanding team. We don't just hire employees; we build future leaders. If you are looking for a role that offers immediate impact, hands-on training, and a clear path to advancement, this is your opportunity.
Why Choose Us?
- Start Immediately: Onboarding begins this week.
- Training Provided: Comprehensive mentorship for career growth.
- Modern Environment: Work with cutting-edge technology.
We are looking for individuals who are eager to solve problems and help others succeed in a digital-first workplace.
Responsibilities
- Provide tier 1 technical support to internal and external clients via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update the Help Desk ticketing system to ensure accurate tracking of support requests.
- Assist with the setup, configuration, and maintenance of new employee workstations and office equipment.
- Maintain accurate records of all technical interactions, resolutions, and troubleshooting steps.
- Collaborate with senior engineers to identify trends in system issues and propose preventative solutions.
- Onboard new staff members by guiding them through our technology infrastructure.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science is a plus.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong interpersonal and verbal communication skills with the ability to explain technical concepts to non-technical users.
- A proactive attitude with a genuine desire to learn new technologies and troubleshooting techniques.
- Ability to work independently while maintaining a high level of customer service.
- Reliable internet connection and a dedicated workspace for remote support duties.