Job Description
Are you ready to kickstart your career in the heart of Silicon Valley? Nexus Innovation Labs is looking for a driven and eager Entry Level IT Support Specialist to join our dynamic team. We provide a premium work environment where you can learn from the best and accelerate your professional growth.
In this role, you will be the first point of contact for technical assistance, ensuring our employees have the tools they need to succeed. If you have a passion for technology and a customer-first mindset, we want to meet you.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist employees with device setup, account management, and software installation.
- Maintain accurate documentation of IT tickets, issues, and resolutions in our ticketing system.
- Collaborate with senior engineers to identify technical trends and improve service delivery.
- Participate in system maintenance and updates to ensure optimal performance.
- Deliver clear, patient guidance to users regarding technical procedures.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field preferred.
- Familiarity with Microsoft Office Suite and basic networking concepts.
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently while adhering to team schedules.
- Eagerness to learn new technologies and adapt to a fast-paced environment.