Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist and launch your career in the heart of Phoenix's thriving tech scene! We're immediately seeking motivated individuals to provide essential technical support to our growing client base. This full-time role offers comprehensive training, career advancement opportunities, and the chance to work with cutting-edge technologies. If you're passionate about problem-solving and eager to grow in IT, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and system access in Active Directory
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior team members on complex technical escalations
- Assist with network maintenance and basic security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) a plus
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid Arizona driver's license (for occasional client site visits)