Job Description
Metro Tech Solutions is a leading innovator in Detroit's technology sector, and we are seeking driven individuals to join our growing team as an Entry Level IT Support Specialist.
Whether you are transitioning from a different career or just starting out, we offer comprehensive training to launch your career in technology. You will work directly with our experienced team to solve complex technical challenges for our diverse client base.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Fast-track career growth and promotion opportunities.
- Modern office environment in the heart of Detroit.
- Comprehensive on-the-job training.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Respond to incoming support tickets via phone, email, and in-person requests.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with senior technicians to implement best practices for system security and performance.
- Conduct regular hardware audits and inventory management.
- Train end-users on new software applications and security protocols.
Qualifications
- High school diploma or equivalent (Associate's degree in IT is a plus but not required).
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to new technologies quickly.
- Reliable transportation and punctuality.