Job Description
Join TechNova Solutions and launch your career in Denver's thriving tech scene! We're seeking passionate entry-level professionals to join our dynamic IT support team. This is your chance to gain hands-on experience with cutting-edge technology while supporting innovative startups and Fortune 500 clients. Our immersive onboarding program ensures you'll develop industry-relevant skills in networking, cybersecurity, and cloud infrastructure. Work in a collaborative environment with mentorship from senior engineers and enjoy competitive benefits including professional development stipends. Start your journey this week!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Participate in security awareness training and best practices implementation
- Support endpoint management for mobile devices and workstations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred (not required)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation