Job Description
Are you looking to kickstart your career in Information Technology? InnovateTech Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Columbus, Ohio. We offer a comprehensive training program for recent graduates and those looking to pivot into the tech industry.
As the face of our technical support, you will play a crucial role in ensuring our employees have the tools they need to succeed. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for internal employees.
- Incident Management: Log and track technical support tickets using our ticketing system (Zendesk/Jira) and ensure timely resolution.
- User Assistance: Provide excellent customer service by guiding users through technical problems and answering inquiries via phone, email, and in-person.
- System Maintenance: Assist in the setup, configuration, and deployment of new workstations, laptops, and peripherals.
- Documentation: Maintain accurate records of incidents, solutions, and hardware inventory in our knowledge base.
- Collaboration: Work closely with senior IT staff to learn best practices and escalate complex issues appropriately.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field; OR equivalent technical experience.
- Technical Skills: Basic understanding of Windows and Mac operating systems; familiarity with Microsoft Office Suite is preferred.
- Soft Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Communication: Excellent verbal and written communication skills with a customer-service-oriented mindset.
- Availability: Ability to start immediately (Start This Week) and work full-time hours (Monday-Friday).