Job Description
Join our dynamic team in Charlotte and kickstart your tech career! TechSolutions Inc. is immediately hiring motivated Entry-Level IT Support Specialists to deliver exceptional service to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while supporting a diverse portfolio of clients. We offer comprehensive training, mentorship programs, and a collaborative environment designed for professional growth. If you're passionate about technology and eager to build a foundation in IT, this is your opportunity to thrive in one of America's fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all IT incidents, resolutions, and asset changes in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new software and system updates
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree or relevant certification (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and TCP/IP
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies