Job Description
Join TechFlow Solutions as an Entry Level IT Support Specialist and launch your career in Baltimore's thriving tech hub! We're seeking passionate tech enthusiasts with strong problem-solving skills to provide critical IT infrastructure support. This is your opportunity to gain hands-on experience with enterprise systems while making an immediate impact in a collaborative, growth-oriented environment.
Our comprehensive training program ensures you'll develop expertise in network administration, cybersecurity protocols, and client-facing support. Enjoy competitive compensation, flexible scheduling options, and clear advancement pathways. We're hiring immediately for candidates who thrive in fast-paced environments and value continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Install, configure, and maintain Windows/Linux operating systems and network devices
- Document IT processes using ServiceNow ticketing system with 95% accuracy
- Collaborate with senior engineers on cybersecurity incident response procedures
- Conduct quarterly workstation audits and preventative maintenance cycles
- Train 15+ department users on new software deployments
- Monitor network performance using SolarWinds monitoring tools
- Support cloud infrastructure migrations to Azure/AWS platforms
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows 10/11, Active Directory, and TCP/IP networking
- Customer service experience with conflict resolution skills
- Familiarity with ITIL framework and ticket management systems
- Ability to lift 30lbs for equipment maintenance tasks
- Valid driver's license for occasional off-site support
- Proficiency in Microsoft Office 365 suite
- Passion for continuous learning in emerging technologies