Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're hiring immediately for motivated individuals ready to launch their tech careers in Atlanta. This role offers hands-on experience with cutting-edge infrastructure while providing critical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement in one of Georgia's fastest-growing tech sectors.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows 10/11 and macOS systems
- Manage Active Directory accounts and permissions
- Document IT processes and maintain knowledge base articles
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior team members on complex technical projects
- Support office equipment setup including printers and mobile devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud services
- Customer service experience with strong communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional off-site support