Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Louisville, KY! We're urgently seeking motivated individuals passionate about technology to provide exceptional support to our clients. This is a fantastic opportunity to launch your career in IT with hands-on experience in troubleshooting, system administration, and customer service. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment. Apply now and become part of our innovative future!
Responsibilities
- Provide technical support and troubleshooting for hardware/software issues
- Install, configure, and maintain computer systems and networks
- Document IT processes and create user documentation
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams to resolve technical challenges
- Train end-users on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred