Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support to our growing client base in South Florida. This is your chance to launch your career in a fast-paced environment with mentorship from industry veterans. Immediate start required! Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement. Apply today to become part of Florida's premier tech solutions provider.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts and permissions across Windows/Active Directory environments
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic maintenance tasks
- Collaborate with senior engineers on complex technical escalations
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking principles
- Strong problem-solving abilities with customer service focus
- Ability to lift 30 lbs and work flexible hours including occasional weekends
- Valid Florida driver's license required for on-site client visits
- Familiarity with ticketing systems (ServiceNow, Jira) preferred