Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're urgently hiring passionate individuals ready to kickstart their careers in technology. This role offers hands-on experience with cutting-edge systems while supporting Fortune 500 clients in Detroit's thriving tech corridor. Enjoy comprehensive training, mentorship from senior engineers, and rapid career growth opportunities. Our collaborative environment values innovation and professional development – apply today to become part of Detroit's tech revolution!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, and mobile device issues
- Manage helpdesk tickets using ServiceNow and JIRA platforms
- Install, configure, and maintain Windows 10/11 and macOS environments
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and perform preventive maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and networking fundamentals
- Customer service experience with strong communication skills
- Familiarity with helpdesk ticketing systems (ServiceNow/JIRA preferred)
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for client visits
- Passion for technology and eagerness to learn new systems