Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your tech career in the heart of Charlotte's booming tech scene! We're seeking enthusiastic tech enthusiasts ready to hit the ground running in a dynamic, fast-paced environment. As a key member of our IT team, you'll provide critical technical support to 500+ employees while gaining hands-on experience with enterprise systems. Enjoy comprehensive training, mentorship from senior engineers, and immediate opportunities for career growth. Position starts immediately!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets via JIRA and resolve user requests within SLA targets
- Deploy and configure new workstations, peripherals, and network equipment
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity initiatives including vulnerability scanning and patch management
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Active Directory, VPN configurations, and cloud services (AWS/Azure)
- Experience with ticketing systems (JIRA/ServiceNow preferred)
- Strong troubleshooting methodology and customer service mindset
- Ability to lift 30 lbs for equipment installations
- Valid North Carolina driver's license for occasional off-site support