Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated entry-level professionals to join our dynamic IT team in Louisville. No experience necessary – we provide comprehensive training and mentorship to help you grow. Enjoy competitive pay, full benefits, and a collaborative environment where your ideas matter.
Responsibilities
- Provide first-level technical support via phone, email, and chat for internal and external clients
- Install, configure, and troubleshoot hardware/software systems including Windows OS and Microsoft Office
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior technicians to resolve complex infrastructure problems
- Assist with network monitoring, security updates, and system maintenance
- Train end-users on new technologies and best practices
- Participate in IT projects and process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of computer systems, networks, and security concepts
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Customer service-oriented approach with patience and empathy
- Ability to learn quickly and adapt to new technologies
- Proficient in Microsoft Office Suite and basic troubleshooting tools
- Valid driver's license required for occasional on-site visits