Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking motivated individuals ready to launch their careers in technology. Enjoy hands-on training, mentorship from industry experts, and the opportunity to work with cutting-edge systems. Perfect for recent graduates or career changers with basic technical aptitude. Immediate start available – apply today and become part of Detroit's tech revolution!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone and in-person
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network connectivity and basic security protocols
- Document IT processes and maintain asset inventory
- Collaborate with senior team on system upgrades and projects
- Train end-users on new software and best practices
- Monitor helpdesk ticket system and resolve tickets promptly
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 20 lbs for equipment handling
- Customer service mindset with patience and professionalism
- Valid driver's license and reliable transportation
- Eagerness to learn and pursue industry certifications
- US work authorization and clean background check