Job Description
Join our dynamic team at TechSolutions Cleveland and launch your career in technology! We're seeking motivated entry-level professionals to fill our immediate IT Support Specialist roles. This is your chance to gain hands-on experience with industry-leading tools while working alongside seasoned mentors. Positions start immediately – don't miss this opportunity to grow your skills in a fast-paced environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and user interactions in ticketing systems
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service to internal stakeholders
- Participate in cybersecurity best practices training
- Assist with inventory management of IT assets
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Eager to learn new technologies and systems
- Valid driver's license (for occasional site visits)