Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist and launch your career in technology! We're hiring immediately for a full-time position in Cleveland, OH. As a key member of our IT department, you'll provide critical technical support to our growing client base while gaining hands-on experience in a fast-paced environment. This is your opportunity to learn from industry professionals and build a foundation in network administration, system troubleshooting, and cybersecurity. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement. Don't miss this chance to grow with us!
Responsibilities
- Install, configure, and troubleshoot hardware and software systems for clients
- Provide responsive technical support via phone, email, and remote access
- Document IT issues and resolutions in our ticketing system
- Assist with network security protocols and data backup procedures
- Collaborate with senior technicians on complex technical challenges
- Conduct routine system maintenance and performance monitoring
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required
- Valid driver's license with reliable transportation