Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Baltimore team immediately. As a rapidly growing tech firm, we provide hands-on training and clear career advancement paths. If you're passionate about technology and eager to learn in a collaborative environment, this is your opportunity to grow with us.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network administration and security protocols
- Manage helpdesk tickets and user account setups
- Document IT procedures and maintain system documentation
- Collaborate with senior engineers on infrastructure projects
- Train employees on new software implementations
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional site visits