Job Description
Join TechFlow Solutions' award-winning IT team in Philadelphia! We're urgently hiring motivated entry-level professionals to launch your tech career in a dynamic environment. This hybrid role offers comprehensive training, mentorship from industry veterans, and growth opportunities within our rapidly expanding organization. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and document resolutions in ITSM systems
- Assist with device deployment and inventory management
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on security protocols and best practices
- Monitor system performance and report anomalies
- Participate in IT asset lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred
- Ability to lift 30 lbs and work with hardware components
- Valid driver's license required for occasional site visits