Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This is a fantastic opportunity to grow your skills in a collaborative environment while making a real impact on our operations.
Why Join Us? We offer comprehensive training, mentorship programs, and a clear career progression path. Our Philadelphia headquarters features state-of-the-art facilities and a culture that values innovation and continuous learning.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document support tickets and maintain accurate service records
- Collaborate with senior technicians to resolve complex technical problems
- Assist in implementing security protocols and system updates
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license for occasional on-site visits