Job Description
Join our dynamic team at Omaha Tech Solutions as we urgently expand our IT department! This is a rare opportunity for motivated entry-level professionals to launch their career in technology with hands-on experience in enterprise systems. We offer comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers passionate about solving technical challenges. Apply immediately – positions fill fast!
Responsibilities
- Provide Tier 1 technical support for 200+ employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity
- Assist with IT asset management including inventory tracking and deployment
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior team on system upgrades and security protocols
- Support office AV equipment and video conference systems
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficiency with Windows OS and basic networking concepts
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support
- Availability for flexible hours including occasional weekends