Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're hiring immediately for motivated individuals passionate about providing exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working in Raleigh's thriving tech hub. Enjoy competitive compensation, comprehensive benefits, and clear career growth paths in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk tickets with timely resolution and documentation
- Assist with cybersecurity protocols and system updates
- Collaborate with senior engineers on complex technical projects
- Deliver user training on new technologies and processes
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)