Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level Support Specialist! We're hiring immediately for motivated individuals passionate about technology and customer service. This role offers comprehensive training and growth opportunities in a collaborative environment. Help our clients navigate technical challenges while building a foundation in IT operations, network troubleshooting, and cybersecurity basics. Perfect for recent graduates or career changers eager to start their tech journey in the heart of California's tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for diverse client systems
- Diagnose and resolve hardware/software issues including Windows/macOS, printers, and network connectivity
- Document all support tickets and maintain accurate knowledge base entries
- Assist with software installations, updates, and basic security protocols
- Collaborate with senior technicians on complex troubleshooting escalations
- Participate in on-call rotation for after-hours support (rotational schedule)
- Conduct user training on new systems and best practices
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Excellent communication skills and customer service orientation
- Ability to troubleshoot hardware/software problems systematically
- Strong attention to detail and documentation habits
- Willingness to learn new technologies and adapt to changing systems
- Valid California driver's license (for occasional on-site visits)
- Authorized to work in the United States without sponsorship