Job Description
Join Baltimore's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're hiring immediately for motivated individuals ready to launch their career in technology. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy a collaborative environment with modern tools, growth opportunities, and competitive benefits.
Our ideal candidate is a problem-solver with passion for technology and eagerness to learn. Work alongside industry experts while supporting our dynamic team with essential IT infrastructure. This is your chance to build foundational skills in network administration, cybersecurity, and system maintenance.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Document technical procedures and create user documentation
- Collaborate with senior IT staff on system upgrades and projects
- Manage inventory of IT assets and procurement requests
- Participate in cross-departmental tech initiatives
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Network+)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation