Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Fresno, CA! We're urgently seeking motivated individuals to jumpstart their tech careers in a fast-paced environment. As a key member of our IT department, you'll gain hands-on experience with cutting-edge technologies while supporting our growing client base. This is your chance to build foundational skills in networking, security, and system administration with mentorship from industry experts. No prior experience required – we value enthusiasm and a willingness to learn above all else. Apply today and become part of Fresno's thriving tech ecosystem!
Responsibilities
- Provide responsive technical support to internal staff and clients via phone, email, and in-person
- Diagnose and resolve hardware/software issues including desktops, laptops, printers, and networks
- Install, configure, and maintain computer systems, peripherals, and software applications
- Document technical issues, solutions, and asset inventory in ITSM systems
- Assist with cybersecurity protocols including password resets and access management
- Collaborate with senior IT staff on system upgrades and infrastructure projects
- Train users on new technologies and best practices for digital workflows
Qualifications
- High school diploma or equivalent (Associate's degree in IT preferred)
- Basic knowledge of computer hardware, operating systems, and networking concepts
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent verbal and written communication abilities
- Customer-focused mindset with patience and empathy
- Ability to work independently and as part of a collaborative team
- Willingness to pursue industry certifications (CompTIA A+, Network+)
- Valid California driver's license (for occasional site visits)