Job Description
Join InnovateKC Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to provide exceptional technical support to our growing client base. This is your opportunity to learn industry best practices while contributing to a dynamic team environment. No prior experience required – we'll provide comprehensive training to set you up for success.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install and configure computer systems, networks, and peripherals
- Document technical issues and solutions in our ticketing system
- Provide remote and on-site technical support as needed
- Collaborate with senior technicians on complex problems
- Maintain inventory of IT assets and equipment
- Conduct user training on new technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience a plus
- Valid driver's license (for occasional site visits)
- Willingness to obtain industry certifications