Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide essential IT infrastructure support. This is your gateway to a rewarding career in IT with comprehensive training and growth opportunities. Work in a collaborative environment where your problem-solving skills make a real impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions
- Document technical processes and maintain knowledge base
- Collaborate with senior IT staff on complex system deployments
- Monitor system performance and security protocols
- Deliver exceptional customer service via ticketing system
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation