Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Colorado's thriving tech hub! We're urgently seeking motivated individuals to provide critical technical support across our growing client base. This premium opportunity offers hands-on experience with cutting-edge technologies while making a tangible impact on business operations. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed for professional growth. Don't miss this chance to build your foundation in IT with a company that values innovation and employee development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical processes and create user guides
- Collaborate with senior team members on complex troubleshooting
- Monitor system performance and implement security protocols
- Train users on new technologies and best practices
- Manage ticketing systems and prioritize service requests
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred
- Valid Colorado driver's license (for occasional site visits)