Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in sunny San Diego! We're seeking motivated tech enthusiasts ready to launch their careers immediately. Enjoy a collaborative environment with competitive benefits, flexible hours, and growth opportunities in one of America's most vibrant tech hubs. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document solutions in IT service desk software (ServiceNow/Jira)
- Assist with network connectivity setup and basic security protocols
- Collaborate with senior engineers on complex escalations
- Participate in IT asset inventory and lifecycle management
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- 0-2 years experience in help desk or technical support
- Proficiency with Windows 10/11 and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 15 lbs for equipment handling
- Valid driver's license for occasional site visits
- Must be available to start within 7 days