Job Description
Join our dynamic team at Baltimore Tech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. This is a fantastic opportunity to grow your skills in a collaborative environment while making a tangible impact. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide remote and on-site technical support to clients
- Document technical issues and resolutions in ticketing systems
- Assist with network administration tasks and security protocols
- Train end-users on new technologies and best practices
- Collaborate with senior team members on complex projects
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)