Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional support to our Houston-based clients. This is your chance to launch a rewarding career in IT with hands-on experience in network administration, troubleshooting, and cybersecurity best practices. Enjoy comprehensive training, competitive benefits, and a collaborative work environment in the heart of Houston's thriving tech sector.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Monitor system performance and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Deliver user training on new technologies and tools
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends