Job Description
Join our dynamic Fort Worth-based team immediately as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support to our growing client base. This is your opportunity to launch your career in IT with hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy a collaborative environment with mentorship programs, competitive benefits, and rapid advancement opportunities. Apply now to start your journey in Fort Worth's thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and report security incidents
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional client site visits
- US citizenship or permanent residency required