Job Description
Join NexusTech Solutions' dynamic team as an Entry-Level IT Support Specialist! We're immediately hiring motivated individuals to provide exceptional technical support to our Dallas-based clients. This is your gateway to a thriving career in technology with comprehensive training and growth opportunities. Our fast-paced environment rewards initiative and problem-solving skills. Immediate start available for qualified candidates! Enjoy competitive benefits, mentorship from senior engineers, and a collaborative workspace in the heart of Dallas' innovation district.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems for enterprise clients
- Provide remote and on-site technical support via ticketing systems and phone
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct system diagnostics and implement security protocols
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1:4 schedule)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Excellent written/verbal communication skills and customer service mindset
- Ability to troubleshoot hardware and software issues systematically
- Valid driver's license and reliable transportation for client visits
- Proactive attitude with eagerness to learn new technologies